Accessing Voicemail

  1. To access your voicemail: 
    • GrandStream: Press the Message (envelope) button, or dial the voicemail access number. 
    • Enter your passcode and follow voice prompts: options usually include 0 for greetings, 1 to play messages, 3 to replay, 7 delete, 9 save, and so on.
  2. 3CX: Access Voicemail on Desk Phone 
    • Dial default voicemail number (e.g., 999 or 666; may vary based on admin settings). 
    • Enter your PIN+# when prompted. 
    • Use prompts to listen, change greeting, or manage settings. 
  3. Microsoft Teams: Navigate to Calls → History → Voicemail. 
    • Click a voicemail to play, callback, delete, or view transcript (if enabled). 

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Updated on: 08/06/2025 by Jerrod M